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HEALTHCARE · MULTI-BRANCH CLINIC GROUPS · SINGAPORE

AI for clinic groups. From the front desk to the owner's desk.

KMS builds AI coworkers for multi-branch clinics. They answer patients on WhatsApp and by phone, bring lapsed patients back, and show the owner which branch, doctor and service line is really making money. They run on your own systems, are designed around Singapore's PDPA, and your team decides what the AI may do on its own.

Since 2004

analytics and AI, healthcare included

500+

analytics projects delivered by our team

3 layers

front desk, patient journey, owner's view

Healthcare organisations our team has worked with

Total Health Chiropractic

Luye Life Sciences Group

Raffles Hospital

Tan Tock Seng Hospital

From hospital analytics on Qlik to AI coworkers for a six-clinic chiropractic group, healthcare has been part of our work since 2004.

Where a clinic group quietly loses money

The phone rings at 7pm

Enquiries arrive after hours, at weekends and during the lunch rush. Nobody answers, so the patient books with whoever replies first.

The patient doesn't come back

No-shows and lapsed patients drift away one at a time. Nobody notices until the month closes, and by then the recall window has passed.

The busiest branch isn't the most profitable

Revenue reports rank branches by gross takings. They hide cost-to-serve, slow insurer collections and which doctors keep their patients.

One system, three layers

1

Front desk

A WhatsApp assistant and an AI voice receptionist answer every enquiry in seconds, day or night. They offer slots from your live calendar, book, confirm, remind and reschedule, and hand over to your staff whenever a person is needed.

2

Patient journey

Reminders before the visit, follow-up after it, and recall when a patient goes quiet. Every reactivation message is drafted for your approval, with an opt-out and no clinical details.

3

Owner's view

The Clinic Growth Engine. Ask about your group in plain English and get the answer, the chart and a costed action: branch performance, doctor ranking, margin leaks and patient retention.

The front desk: answered in seconds, on the channel your patients already use

1

Enquiry arrives

WhatsApp, a phone call, a web form or an ad, at any hour.

2

Answered in seconds

In your clinic's voice, not a generic bot's.

3

Slot offered from your live calendar

The patient picks a time in the conversation.

4

Booked into your clinic system

Confirmation sent, no double-booking, no re-keying.

5

Reminded and rescheduled

Same-day reminder; changes handled and your calendar updated.

Admin only, by design. Questions about symptoms, diagnosis or treatment go straight to your staff.

Now being deployed with our first clinic group. Call recordings and patient conversations will be added here.

The owner's view: ask the question, get the answer and the action

Real screens from the Clinic Growth Engine, run on demo data from a fictional three-branch clinic.

The morning pulse

"What's the one thing I should worry about today?" Every branch checked against its 30-day average, one flag raised, one action named.

Revenue is not profit

The branch with the highest revenue has the thinnest true margin once cost-to-serve and insurer collections are counted.

From gross takings to true net profit

Every branch taken from gross revenue, through cost-to-serve, to what the group actually keeps.

Which doctors keep their patients

Retention by clinician against the clinic average. The top earner is not always the most valuable.

Patients worth winning back

Recoverable revenue from lapsed patients, by branch and by the doctor who last saw them.

A team of specialists, not one chatbot

One question goes to the Clinic Maestro. It works out which specialists it needs (Finance, Operations, Performance), brings each one in, and returns one answer with every figure attributed to the coworker that produced it. Drafts only: nothing is sent, published or spent without your sign-off.

What clinic leaders say

"As a specialty care provider, we are constantly looking for ways to improve our operations and make data-driven decisions. KMS designed dashboards and reports have allowed us to have real-time visibility into key performance metrics and have given us the confidence to make strategic investments and drive growth."

— Manaen Ma, Director, Luye Life Sciences Group

"We chose [KMS] because we needed a smart way to connect our three pillar systems, and they delivered exactly that by building our custom GenAI platform. It's completely changed how we look at our clinic operations."

— Dr Dino Buosciolo, Total Health Chiropractic

Built for regulated clinics

Designed around the PDPA

Consent, purpose limitation and notification are designed in from the start. The patient-facing assistants handle administration, not clinical advice. Analytics works on patient IDs, not names.

Your EMR stays the master record

The coworkers read from your clinic system. They never write to clinical records.

Enterprise-grade security

ISO 27001 and SOC 2 infrastructure, encrypted in transit and at rest, with contractual no-training and no-retention terms on every model provider.

You see every credit

Usage is visible by coworker, model and tool, so the cost of AI never becomes a surprise.

Every credit, visible

The usage view shows credits consumed and remaining across the group, broken down by model and by tool, day by day. You decide how much AI the practice runs on, and you can see exactly where it goes.

Works with the systems you already run

PLATO

QuickBooks

LACRM

WhatsApp Business API

Google Ads

Facebook Ads

Your calendar and email

No rip-and-replace. The coworkers sit on top of your existing clinic stack, and more than 80 tool connectors cover most of what a clinic group uses.

Three ways to start

Start free on your own numbers

Export from your clinic system and accounts. We load 50,000 AllMates credits and the Clinic Growth Engine answers questions about your own group. No charge.

Scope the front desk

A 30-minute call about your enquiry channels, clinic system and branches. A firm written proposal within 48 hours. Live in five to seven weeks.

Run a Lighthouse pilot

Twelve weeks from the first interview to a running pilot, with a measured ROI verdict at the end.

Common questions

Does the assistant give medical advice?

No. It handles bookings, reminders, rescheduling and general enquiries. Anything about symptoms, diagnosis or treatment is passed to your staff.

How is patient data protected?

The build follows Singapore's PDPA: consent, purpose limitation and notification, admin-only patient conversations, and analytics on patient IDs rather than names. Your clinic system remains the master record.

Which clinic systems does it work with?

PLATO today, alongside QuickBooks, LACRM and WhatsApp Business. Other systems connect through standard connectors; we confirm yours on the scoping call.

Do we have to replace anything?

No. Everything runs on top of the systems you already use.

What happens when the AI can't answer?

It hands the conversation to a person on your team, with the context so far.

How long does it take?

The Clinic Growth Engine can start on your exported data straight away. The front desk goes live in five to seven weeks.

Who approves what the AI does?

You decide. The front desk answers, books and reminds within the rules you set. Recommendations, reactivation messages and plans are drafted for your sign-off.

How is it priced?

The Clinic Growth Engine starts free on your own data. Front-desk and pilot work are scoped per clinic group, with a written proposal within 48 hours of a 30-minute call.

See it on your own clinic's numbers

A 30-minute call. Bring one question about your branches, your doctors or your front desk, and we will show you how the coworkers would answer it.

Or email ask@kms-world.com. A person replies within one business day.

KMS

Knowledge Management Solutions
Singapore-based. Deployed across Southeast Asia.
AI coworkers powered by allmates.ai.

Unlocking the Power of AI for Analytics and Automation.

Get in touch

ask@kms-world.com

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